Amazon said Sunday, Sept. 13, 2026, that it is pausing operations with cargo carrier 21 Air after one of the contractor’s Amazon-branded jets overran a runway at Miami International Airport on Sept. 6, killing five people on the ground.

Spokesperson Kelly Nantel said the decision followed a review of “some of the surrounding circumstances” while Amazon supported the National Transportation Safety Board’s investigation. “After the tragic incident last weekend, we’ve spent time supporting the investigation and reviewing some of the surrounding circumstances, and we’ve decided to pause our operations with 21 Air, the operator of Flight 7598,” Nantel told NBC News.

Amazon said other contracted carriers will move freight that would have gone to 21 Air, naming Sun Country Airlines, Hawaiian Airlines, Air Transport International, ABX Air, ASL Airlines, and Cargojet among its network partners. Nantel added that Amazon will “continue working to support the investigation and everyone affected.”

North Carolina–incorporated 21 Air, which specializes in cargo routes to and from Mexico, said Sunday it remains focused on supporting those affected and “working closely with the NTSB and all our partners, like Amazon, as the investigation continues.” “We are confident in our safety policies, procedures and training,” the company said. CEO Keith Winters had offered condolences in the hours after the crash and pledged cooperation with investigators.

The aircraft — a Boeing 767-300 operated by 21 Air — overran Runway 30 just before 2 p.m. ET on Sept. 6 while arriving from San Juan, Puerto Rico, Miami-Dade County Sheriff Rosie Cordero-Stutz said. It struck two vehicles, including a van carrying airline-cleaning workers. All five fatalities were people on the ground: Yoel Rodriguez Naranjo, 53; Rolando Aleman Leon, 55; Julio C. Pineda, 75; Carlos Acosta Fajardo, 53; and Javierkys Reyes Quevedo, 47. Five others were injured.

NTSB summaries of the cockpit voice recorder say one pilot repeatedly warned the jet was going too fast on approach, with no “consistent verbal response to the comments about speed.” About 15 seconds after touchdown a pilot called for a go-around; flight-data traces showed thrust increasing in a way consistent with that attempt. Investigator-in-charge Chihoon Shin said the speed brakes and thrust reversers were not deployed, and it was not yet clear why. The NTSB probe continues.

Amazon’s pause is a private contractor decision, not an FAA grounding order — a reminder that logistics giants can cut a carrier overnight while the federal safety investigation still has months of work ahead.

Sources